How to Request Assistance

Through your airline

Notify your airline or travel agent in advance — ideally at the time of booking your flight, or at least 48 hours before travel, to inform them that you will need assistance during your journey.

Please inform your airline at least 48 hours in advance if you are traveling with a service animal or with your own mobility equipment (wheelchair, electric chair, etc.).

Each airline operating at Tirana International Airport may have different rules and guidelines regarding the booking of special assistance. Passengers are advised to contact their airline for more information prior to their journey. For contact details of airlines operating in Albania, please Click here .

The airline will then send a notification to TIA to take the necessary measures to provide the required assistance. Passengers are always advised to book assistance as early as possible. Failure to book assistance on time may cause delays and could risk boarding.

However, if you haven’t managed to book assistance in advance, we will make every reasonable effort to help you on the day of your travel.

Notify Tirana International Airport by:

Calling the number 355 4 2381 800

Visiting the information desk at the terminal entrance

Speaking to staff at the check-in counter

Using the dedicated call points located near the parking area

Arrival Time at the Airport

Arrive at the airport at least 2.5 hours before departure.

We want to ensure that passengers have enough time to go through security screening, reach their boarding gate, and also allow for extra time in case of any unexpected situations.

As soon as you arrive at the airport, request the necessary assistance at the designated assistance area.

You may need more time if you haven’t received your boarding pass yet or if you have luggage/equipment to check in. If you require help with any or all of these steps, please plan for additional time so that we can support you as effectively as possible.

Waiting Areas

Waiting points are designated areas for you upon arrival in the terminal and at departure near the boarding gate. They are easily accessible and marked with special signage.

However, the assistance staff will always accompany you to all pre-assigned waiting points.

Parking for PRM

We provide spacious parking areas for persons with reduced mobility to make vehicle drop-off as easy as possible (Parking P1).

Please follow the signage directing you to the designated areas in our parking lots.

Prices are clearly displayed at the entrance of the parking areas and can be checked on the airport’s official website by clicking here .

Categories of Assistance

The service is intended for Passengers with Reduced Mobility (PRM) due to:

• A permanent or temporary physical disability (affecting movement, vision, hearing, or motor skills)
• A sensory impairment (such as blindness or hearing loss)
• An intellectual disability or cognitive disorder (such as autism or dementia)
• Any other medical condition that affects mobility or requires additional assistance
• Difficulty moving due to age
• Temporary injuries (e.g., a broken leg)

Specialized Assistance (For Specific Needs)



• Passengers with visual impairments – The airport provides guidance throughout all necessary movements up to the departure gate or inside the aircraft.
• Passengers who are deaf or hard of hearing – Airport staff assist with visual communication and support at departure gates.
• Passengers with dual impairments (both vision and hearing) – If you require a travel companion, please notify us in advance so we can arrange proper assistance.
• Passengers with invisible disabilities – Simply inform us of your need for support, and our staff will offer discreet and tailored assistance.
• Passengers with temporary injuries – If you have a recent injury (e.g., a broken limb), we can provide a wheelchair or other mobility assistance throughout your journey.